Terms of Service

Zero to Hero Coaching ("Zero to Hero", "we", "us", "our") provides fitness, nutrition, mindset, and lifestyle coaching services through a web-based platform (the "Platform") owned and operated by Zero to Hero Coaching, based in Franklin / Nashville, Tennessee, USA.

These Terms of Service ("Terms") form a binding agreement between you ("you", "your", "Client") and Zero to Hero. By creating an account, signing up, or otherwise using the Platform, you agree to these Terms, our Privacy Policy, and our Medical & Coaching Disclaimer.

You must be at least 18 years old to create an account. By signing up, you represent that you are 18+, have the legal capacity to enter this agreement, and are physically able to participate in fitness training. If you have any medical condition, are pregnant, recovering from injury, taking medications, or have any reason to doubt your fitness to train, you must obtain medical clearance before using any of our programs.

The Platform may include, depending on your membership tier:

• Training programs, workout libraries, and exercise demos
• Nutrition guidance, meal templates, shopping lists, and macro calculators
• Habit, recovery, and mindset tools
• Optional health-marker tracking and lab-report storage
• Coach communication, check-ins, and program adjustments (paid tiers)
• AI-assisted features (label scanning, meal estimation, marker extraction)

Features, content, and prices may change. We do our best to give you advance notice of material changes.

ZERO TO HERO IS NOT A LICENSED MEDICAL, NURSING, NUTRITIONAL, DIETETIC, MENTAL HEALTH, OR PHYSICAL THERAPY PROVIDER. NOTHING ON THE PLATFORM IS MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

All training, nutrition, supplementation, lab interpretation, recovery, and mindset content is general educational guidance only. Always consult a licensed physician, registered dietitian, or other qualified healthcare professional before starting any new training program, changing your nutrition, beginning supplementation, interpreting lab results, or acting on anything you read or are told inside the Platform. See our full Medical & Coaching Disclaimer.

Fitness training, nutrition changes, and any activity recommended through the Platform involve inherent risks, including but not limited to injury, illness, soreness, exhaustion, cardiac events, and in rare cases death. By using the Platform, you knowingly and voluntarily assume all such risks. You agree to listen to your body, stop immediately if you feel pain, dizziness, shortness of breath, chest discomfort, or any other warning sign, and seek emergency medical care when needed.

• You are responsible for keeping your login credentials confidential.
• You agree to provide accurate information and keep your profile current.
• One person per account. Sharing logins is prohibited.
• You are responsible for all activity that happens under your account.
• Notify us immediately if you suspect unauthorized access.

Paid tiers are billed monthly unless otherwise stated at signup. Charges are processed by our payment processor and are non-refundable except where required by law. You may cancel at any time; cancellation takes effect at the end of your current billing period and you retain access until then. We do not pro-rate partial months. Promotional pricing locks for the term stated at signup; standard rates apply afterward unless otherwise agreed in writing.

All content delivered through the Platform — training programs, workout structures, meal templates, recipes, mindset frameworks, course material, exercise videos, body-map visualizations, written guides, downloadable PDFs, software, copy, branding, AI-generated outputs created on your behalf through the Platform, and the look-and-feel of the Platform itself — is owned by Zero to Hero and protected by copyright, trademark, and other intellectual property laws.

We grant you a personal, non-exclusive, non-transferable, revocable license to access and use our content for your own coaching, while your account is active and in good standing. You may NOT:

• Copy, redistribute, resell, sublicense, or publish our programs or content;
• Share generated PDFs, meal plans, or training programs with non-clients;
• Use our content to train, fine-tune, or build any AI model;
• Reverse-engineer, scrape, or systematically extract data from the Platform;
• Use our brand, name, or logos without written permission;
• Coach other people using material derived from our Platform.

Generated documents include a watermark identifying you as the licensee. Redistribution is a breach of these Terms and may be infringement of our copyrights.

You retain ownership of everything you create and upload — profile information, training logs, food logs, photos, lab uploads, biomarker entries, journal entries, and messages ("Your Content").

You grant Zero to Hero a limited, non-exclusive license to store, process, display back to you, and share with your assigned coach Your Content solely for the purpose of delivering the coaching services. This license ends when you delete the content or terminate your account, except where retention is required by law. We will never sell Your Content, and we will not use it to train external AI models — see the Privacy Policy.

You agree NOT to:

• Use the Platform for any unlawful purpose;
• Upload viruses, malware, or harmful code;
• Impersonate another person or misrepresent your identity;
• Harass, threaten, or harm your coach, our staff, or other users;
• Attempt to gain unauthorized access to any system or another user's data;
• Interfere with the operation of the Platform.

Violation may result in immediate suspension or termination without refund.

You may delete your account at any time from the "Your Data & Privacy" page in your account settings. We may suspend or terminate your account for breach of these Terms, non-payment, or any reason where we reasonably believe continued service would harm you, us, or other users.

On account deletion, you may export a full audit of your data first. After the 24-hour cancel window, your data is permanently erased from our systems. See the Privacy Policy for full details.

The Platform is provided "as is" and "as available". To the maximum extent permitted by law, Zero to Hero disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Platform will be uninterrupted, error-free, or that any specific physical, nutritional, or health result will be achieved. Individual results vary.

To the maximum extent permitted by law, Zero to Hero, its owners, employees, and contractors are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, lost profits, lost data, personal injury, or property damage arising from or related to your use of the Platform, even if we have been advised of the possibility. Our total aggregate liability for any claim arising from these Terms is limited to the amount you paid us in the twelve (12) months preceding the claim, or USD $100, whichever is greater.

You agree to indemnify, defend, and hold harmless Zero to Hero Coaching and its owners, employees, and contractors from any claim, loss, liability, damage, or expense (including reasonable attorneys' fees) arising from your use of the Platform, your breach of these Terms, your violation of any law, or your infringement of any third party's rights.

These Terms are governed by the laws of the State of Tennessee, USA, without regard to conflict-of-law principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Williamson County, Tennessee, and you consent to personal jurisdiction there. You agree to first attempt to resolve any dispute by contacting us at cody@zeroherocoaching.com and giving us 30 days to respond before filing any formal claim.

We may update these Terms from time to time. When we do, we will post the new version with an updated effective date and notify you in the app on your next sign-in. Material changes require you to acknowledge the new version before continuing. Continued use after the effective date constitutes acceptance.

Questions about these Terms? Email cody@zeroherocoaching.com.